Refund policy
BNB by Cami — Return & Refund Policy
Last updated: 11 September 2026
At BNB BY CAMI we take pride in creating and supplying quality press-on nail products and want you to love your order. Please read our Return & Refund Policy carefully before making a purchase.
Change of Mind
BNB BY CAMI does not offer returns, refunds or exchanges for change of mind, including where a customer:
- changes their mind after receiving an order;
- no longer wants or needs the product;
- selects the wrong colour, shape, length, design or other product option; or
- finds a similar product elsewhere.
Please check your order carefully before completing your purchase.
This does not affect any rights you may have under the Australian Consumer Law.
Incorrect Nail Sizing
Customers are responsible for selecting and submitting the correct nail sizes when placing an order.
We strongly recommend using our Sizing Guide or purchasing a Sizing Kit before ordering if you are unsure of your nail measurements.
BNB BY CAMI does not offer refunds or replacements where the incorrect size has been selected or measurements have been incorrectly provided by the customer.
If we have made an error when preparing the size ordered, please contact us so we can resolve the issue.
Used, Worn or Customer-Damaged Products
We do not accept returns or provide remedies for damage caused after delivery through misuse, incorrect application or removal, accidental damage, improper storage, normal wear and tear, or failure to follow applicable care instructions.
For hygiene reasons, change-of-mind returns will not be accepted for press-on nail products that have been used, worn, applied or altered.
Nothing in this section limits your rights where a product does not meet a consumer guarantee under the Australian Consumer Law.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty, or you receive an item different from what you ordered, please contact us as soon as reasonably possible at hello@bnbbycami.com.
Please include:
- your full name;
- order number;
- a description of the issue; and
- clear photographs of the product and, where relevant, the packaging it arrived in.
We may request additional information or ask for the product to be returned so that we can assess the issue.
Where a product is confirmed to be faulty, damaged before or during delivery, or incorrectly supplied by BNB BY CAMI, we will provide an appropriate remedy in accordance with the Australian Consumer Law.
Depending on the circumstances, this may include a replacement, repair where appropriate, or refund.
Replacement Products
Where a replacement is appropriate, we will aim to replace the affected product with the same item originally ordered.
If the original product is unavailable, we will contact you to discuss an appropriate alternative.
We may also choose to offer another product or store credit where appropriate and where accepted by the customer. This does not replace any remedy the customer is legally entitled to under the Australian Consumer Law.
Lost Parcels
If your Australia Post tracking indicates that your parcel may be lost or your parcel has not arrived within the expected delivery timeframe, please contact us at hello@bnbbycami.com.
BNB BY CAMI will investigate the delivery with Australia Post.
Where a parcel is confirmed as lost in transit and an appropriate remedy is required, we will work with the customer to resolve the matter, which may include arranging a replacement shipment or another remedy as applicable.
Please contact us as soon as possible if an order is required for a time-sensitive occasion. While we will make reasonable efforts to assist, we cannot guarantee same-day dispatch, replacement stock availability or Australia Post delivery timeframes.
Return Postage
Please contact BNB BY CAMI before returning any product so that we can provide return instructions.
For approved change-of-mind returns, where one is expressly agreed to by BNB BY CAMI despite our general change-of-mind policy, the customer will be responsible for return postage costs.
Where a returned product is confirmed to have a fault or other problem covered by the Australian Consumer Law, reasonable return postage costs will be reimbursed where required.
Please retain your Australia Post receipt and tracking information until your return has been resolved.
Return Address
Approved returns must only be sent after contacting us and receiving return instructions.
Our current return mailing address is:
BNB BY CAMI
Parcel Locker 60
Cloverdale WA 6105
Australia
Please note: Our return mailing address may change. Always contact us before returning an item to confirm the current return address.
The return address is a mailing location only and is not a retail store or customer collection point.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Return & Refund Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Where a product has a major problem, customers may be entitled to choose between a refund or replacement. Other remedies may apply for problems that are not major.
Contact Us
If you experience an issue with your order or have questions about a return, please contact:
BNB BY CAMI
Email: hello@bnbbycami.com
Please include your order number and relevant photographs where applicable so we can assist you as quickly as possible.