BNB BY CAMI — Shipping Policy

Last updated: 11 September 2026

Thank you for shopping with BNB BY CAMI. 🤍 We want to make receiving your order as simple and transparent as possible. Please read our Shipping Policy before placing your order.

Where We Ship

BNB BY CAMI currently ships Australia-wide using Australia Post.

At this time, we do not offer international shipping or local delivery.

Order Processing & Weekly Dispatch

Our regular dispatch day is Monday.

Orders placed by 2:00 pm AWST on Friday will generally be prepared for dispatch the following Monday.

Orders placed after 2:00 pm AWST on Friday, including orders placed on Saturday, Sunday or Monday, will generally fall into the following week's dispatch cycle.

For example:

Order by Friday 2:00 pm → Dispatch Monday

Order after Friday 2:00 pm → Dispatch the following Monday

Dispatch schedules may occasionally be affected by Western Australian or national public holidays, unexpected circumstances, high order volumes or other events outside our reasonable control. Where possible, we will communicate significant delays to affected customers.

Made-to-Order & Custom Products

Some BNB BY CAMI products may require additional preparation or production time.

Where a product has a different processing timeframe, this will be stated on the relevant product page or communicated to the customer before dispatch.

Custom Orders may also be subject to separate production timeframes once this service becomes available.

Shipping Costs

Shipping costs are calculated according to the shipping option available at checkout unless a free-shipping promotion or other discount applies.

BNB BY CAMI offers free standard shipping on eligible orders of $100 or more, subject to any conditions displayed at checkout.

Any applicable shipping charges will be shown before you complete your purchase.

Standard & Express Post

Customers may be offered Standard Parcel Post and Express Post options through Australia Post at checkout.

Selecting Express Post provides a faster Australia Post delivery service after your parcel has been dispatched. It does not currently provide priority order preparation or earlier BNB BY CAMI dispatch.

Our normal order cut-off and Monday dispatch schedule therefore still applies to Express Post orders unless otherwise stated.

Australia Post delivery estimates are guides and can be affected by destination and network conditions.

Tracking Your Order

Tracking will be provided for applicable Australia Post parcel services.

Once your order has been lodged, customers can use their tracking information to follow the progress of their delivery through Australia Post.

Australia Post also provides tracking and delivery-management options through its website, tracking notifications and the AusPost app.

Track your parcel with Australia Post

Delivery Timeframes

BNB BY CAMI's processing/dispatch timeframe and Australia Post's delivery timeframe are separate.

Our processing timeframe refers to the time between receiving your order and lodging it with Australia Post.

Once the parcel has been lodged, the delivery timeframe depends on the Australia Post service selected, the delivery destination, network conditions and any applicable disruptions.

Estimated delivery dates provided by Australia Post are a guide and are not guaranteed.

Please Check Your Delivery Address

Customers are responsible for checking that their name, email address, mobile number and delivery address are entered correctly before completing an order.

If you notice an incorrect delivery address before your order has been dispatched, please contact us immediately at hello@bnbbycami.com. We will make reasonable efforts to update it where possible.

Once an order has been lodged with Australia Post, BNB BY CAMI may no longer be able to change the delivery address.

Eligible customers with a MyPost account may be able to request an in-transit parcel redirection directly through Australia Post. Redirection is subject to Australia Post's eligibility requirements and is not guaranteed.

Lost or Delayed Parcels

If your tracking information shows an unusual delay or you believe your parcel may be lost, please contact us at hello@bnbbycami.com with your order number.

BNB BY CAMI will work with Australia Post to investigate the delivery and will keep you updated as reasonably possible while the investigation is underway.

Where a parcel is confirmed as lost, we will work with you to provide an appropriate resolution in accordance with our Return & Refund Policy and applicable Australian Consumer Law.

Australia Post also provides processes for investigating late or missing parcels.

Damaged Parcels

If your order arrives damaged, please contact hello@bnbbycami.com as soon as reasonably possible.

Please include your:

• name and order number;
• description of the damage;
• photographs of the affected product; and
• photographs of the external and internal packaging where possible.

We will assess the issue and, where appropriate, work with Australia Post and provide a remedy in accordance with our Return & Refund Policy and Australian Consumer Law.

Please keep the damaged product and packaging until we have advised you whether they are required for the assessment.

Urgent & Time-Sensitive Orders

If you require your order for a particular event, date or occasion, we recommend ordering well in advance and selecting an appropriate Australia Post service.

While we will always do our best to assist, BNB BY CAMI cannot guarantee arrival by a particular date where delivery depends on Australia Post or circumstances outside our reasonable control.

Selecting Express Post does not guarantee that an order will arrive by a particular date.

Public Holidays & Unexpected Delays

Orders due for dispatch on a public holiday will generally be lodged on the next available business day.

Delivery may also be affected by Australia Post network disruptions, severe weather, peak periods and other circumstances outside our reasonable control.

Where we become aware of a significant delay affecting your BNB BY CAMI order, we will make reasonable efforts to keep you informed.

Contact Us

For questions regarding shipping or an existing order, please contact:

BNB BY CAMI
Email: hello@bnbbycami.com
Based in: Perth, Western Australia

Please include your order number when contacting us about an existing order so we can assist you more efficiently.